Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You have 30 days to return your carrier (please note that all sales are final on Previously Loved carriers). Here's how:

• Make sure it’s in like-new condition with carrier, sash, manual & box included (Baby K'tan may determine like-new condition
• Email info@babyktan.com or call 866.937.5826 to obtain an RMA number (we'll need your name & order number).
• We will either provide an RMA form or request that you write your RMA number visibly on the outside of the package and also on a slip of paper inside the package.
• Mail us your carrier. Note: We are not responsible for packages that get lost in transit!

Baby K'tan, LLC is not responsible for covering shipping costs and cannot refund previous shipping charges. Returns will be processed within 2-4 business days from the time they are received. Returns will receive a refund for the purchase price, less shipping and handling.
Refunds will go back to the original method of payment.
Baby K'tan is not responsible for any undeliverable orders due to incorrect addresses, communications issues, or duty issues. Please double check all address/email/phone numbers which you enter at time of checkout. If orders are undeliverable and are returned to our office, you will receive a refund for the cost of the order, minus shipping. Shipping charges are non-refundable. Baby K'tan is not responsible for orders which are lost and are not successfully returned to our office.