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EXCHANGES:If you wish to exchange your Baby K'tan™ Baby Carrier for a different size, simply send the carrier back to us within 30 days (must be in good condition and in its original packaging). All other items purchased through our e-commerce store which you wish to exchange must be sent back to us within 14 days (must be in good condition and in its original packaging). Please be aware that the Baby K’tan™ Baby Carrier is 100% cotton knit. Our carriers are cut slightly larger to allow for shrinkage. Accordingly, before you exchange your carrier for a smaller size, you should make sure you have washed and tumble dried your carrier. This will not affect your exchange. After your Baby K’tan™ Baby Carrier is washed and dried, it should fit you appropriately. IF, after washing and drying your carrier, there is still a sizing issue, please contact Baby K’tan to obtain an RMA (Return Manufacturers Authorization) number before shipping the carrier back to Baby K’tan. When shipping carrier back to Baby K’tan, make sure to include original packing slip or copy of invoice, as well as your RMA number and new carrier size request, in your shipment. As soon as your carrier arrives, we will exchange your carrier for the requested size and ship it back to you via UPS ground. Please be aware that items do tend to get lost in the mail, therefore, we strongly recommend that you ship your carrier back to us with some form of delivery confirmation. We cannot be responsible for any carriers that do not reach us. We can accept exchanges on web sales only. Personalized/monogrammed carriers cannot be exchanged. Our Address is: Baby K'tan, LLC Customers that purchase their baby K’ tan carrier through any retail or E-commerce store outside of the Baby K’ tan website should direct their refund or exchange questions to the respective entity where the carrier was purchased RETURNS:If you are not completely satisfied with your Baby K'tan™ Baby Carrier, simply send the carrier back to us within 30 days (must be in good condition and in its original packaging). All other items purchased through our e-commerce store which you wish to return must be sent back to us within 14 days (must be in good condition and in its original packaging). You must first obtain an RMA (Return Manufacturers Authorization) Number before returning your item(s). Original packing slip or copy of invoice, as well as RMA number, must be included in your shipment. As soon as your carrier arrives, we will refund the full amount of your purchase price minus shipping costs to your credit card or, if you prefer, we will mail a refund check to you. Please be aware that items do tend to get lost in the mail, therefore, we strongly recommend that you ship your carrier back to us with some form of delivery confirmation. We cannot be responsible for any returns that do not reach us. We can accept returns on web sales only. Personalized/monogrammed carriers cannot be returned. Our Address is: Customers that purchase their baby K’ tan carrier through any retail or E-commerce store outside of the Baby K’ tan website should direct their refund or exchange questions to the respective entity where the carrier was purchased |
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